One of the trends shaping the demand for IT consulting services is the shift toward business process outsourcing (BPO). Outsourcing represents the biggest growth opportunity for many businessservices fi rms. So what exactly is BPO? As the name suggests, business process outsourcing is the contracting of a specifi c business task to a third-party service provider.
According to Gartner research, BPO is an approximately $300 billion market, and it will only gain momentum during the next few years. According to one insider, “Outsourcing is growing, and not going to go away.”
Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend on to maintain its position in the marketplace. If companies can outsource their noncore operations to an outside provider ,who can most likely provide these services more effi ciently and cost-eff ectively, they can focus on the issues intrinsic to their business.
Popular candidates for outsourcing include fi nance, human resources, employee training, procurement, and logistics. Th ough it is sometimes included under the larger BPO umbrella, IT outsourcing accounts for such a substantial proportion of total outsourcing revenue that it’s typically aff orded its own category.
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